Holidaysfor all
For nearly 17 years, the Toulouse Metropolitan Tourist Office has been committed to welcoming people with special needs and disabilities in order to guarantee a fully independent stay for all.
It is now a major player and ambassador in the Toulouse area with its Tourisme & Handicap mark covering four disabilities: reduced mobility, mental disability, hearing and visual impairments.
In addition to the technical criteria required by the mark, the tourist office also provides personal advice on how to access the city’s tourist offer. Staff at the reception desk are multilingual and trained to welcome people with disabilities. A trained "Tourisme & Handicap" consultant is also on hand.
Tourisme & Handicap Specialist: Fabrice Hedreville - Tel +33 5 67 20 26 57 - f.hedreville@toulouseatout.com
Search on our web site
On our website, you can search for tourist offers with the "Tourisme & Handicap" label:
Click on the "filters" pictogram and select by type of disability.
On the detailed tourist offer pages, the "Tourisme & Handicap" logo is always clearly displayed: for example at the Cité de l'espace
Visiting the tourist office
Access:
- From the railway station: metro line A to Basso-Cambo – stop at Capitole.
- From the airport: Tramway line T2 to Palais de Justice – stop at Arènes - metro line A to Basso-Cambo – stop at Capitole.
Capitole metro station logo:
Near the tourist office - Donjon du Capitole:
- accessible toilet at Square Charles de Gaulle
- Parking at Le Capitole
- 2 disabled parking spaces on Rue Kennedy
On site at the tourist office
The list of establishments, which can be consulted on site in paper form and on a computer with NVDA software.
The services of the tourist office
Reduced mobility
- Main entrance with stairs with handrails and automatic glass door
- Ramp access and entrance at the rear of the Donjon through an automatic glass door with a bell at mid-height, stairs with handrails on both sides
- Easy access path, with hard, smooth floor
- Lowered reception desk
- Lowered display stands with brochures of labelled and accessible tourist sites
- Seating available
- Specialist documentation
- Offer of adapted guided tours, wheelchair and walking frame loan (from April 2020)
- Accessible IPad to browse the Toulouse tourist office web site
- Assistance dogs welcome
Visually impaired
- Main entrance with automatic glass door with contrasting elements with stairs with handrails on both sides
- Entrance at the rear of the Donjon with stairs with handrails on both sides, contrasted stair edges and tactile strips, automatic glass door
- Easy access path, with hard, smooth floor
- No obstacles at head height
- Possibility of approaching within 1 metre of the information and reception desk
- Simple, clear, contrasting signage in large print
- Adapted documentation in large print and Braille
- Lighted magnifying glass available
- 1 conversation recorder including a presentation of the must-see sites and a free adapted tour
- Accessible IPad to browse the Toulouse tourist office web site in large font format
- Computer available with NVDA software
- Specialist guided tours available
- Assistance dogs welcome
Hearing impaired
- Magnetic hearing loops available
- Wi-Fi connection
- Specialist guided tours available using transmitters/receivers and headphones
- Group visits available with FSL guide (fees apply)
- Blackboard available for use
Mental disabilities
- Wide main entrance staircase with handrails
- Easy access path
- No obstacles at head height
- Possibility of approaching within 1 metre of the information and reception desk
- Simple, clear, contrasting signage in large print accompanied by pictogram logos
- Simplified map showing tourist sites labelled Tourisme & Handicap
- Adapted large-print, easy-to-read documentation of the city's key sites
- Accessible IPad to browse the Toulouse tourist office web site in large font format
- Specialist and tailor-made guided tours with adapted language elements are available