The commitments of theToulouse metropole tourist office
The metropolitan tourist office, classified in category 1, belongs to the network of the National Federation of French Tourist office.
It commits to :
- Provide a reception area and an easily accessible information space
- Make it easier to solicit any information
- Supply furnitures where you can sit
- Provide a free of charge information about the local tourist offer
- Display and broadcast opening periods in at least two foreign languages
- Free wifi
- Open at least 305 days a year including Saturday and Sunday
- Answer to your letters all the year
- Deliver a permanent customer service staffed by personnel practicing at least two foreign languages
- Provide printed tourist maps and brochures
- Access to its trilingual website
- Distribute touristic information in paper format in at least two foreign languages :
- all classified tourist accommodation with at least the name of the establishment, postal details, e-mail, website address, telephone number, ranking level;
- cultural, natural or leisure monuments and tourist sites with rates, periods and opening times to the public, website and telephone and postal details
- events and entertainment
- emergency telephone numbers
- Update its tourist information annually
- Display emergency telephone numbers outside the building
- Present all the qualified offers in its area for all clienteles
- Consult the availability of classified accomodation via the website
- Dealing with your complaints and determine your satisfaction
- Offer a tourist information service including new information and communication technologies (social networks, mobile telephony, geolocation...).
- Comply with the requirements of the Quality Tourism Brand.
- Provide you a stay advisor
- To guarantee the reliability and timeliness of information on the local tourist offer
www.qualite-tourisme.gouv.fr/en/qualite-tourisme-state-guaranteed-brand
